a combination of sophisticated in-depth profiling and personal
contact, a team of 20 dedicated salespeople, in IDEAglobal.com's
four offices around the world, is constantly expanding the
client base and reinforcing successful long-term relationships.
result of its efforts, the company's analysis is used by
26 central banks in the formation of policy and read by
over 25,000 financial professionals in over 1,700 dealing
rooms world-wide. Of the 50 largest financial institutions
as ranked by Euromoney, 46 are clients of IDEAglobal.com.
with the high quality achieved and sustained such rapid
growth without high quality customer service. Our Corporate
Relations staff world-wide is tasked with ensuring that
clients are able to make the best use of our content.
Relations staff provide solid customer support by understanding
the needs of existing and potential clients, organising
and monitoring trials, and providing user education. Only
with such attention to detail is it possible to increase
market share and maintain the franchise within an increasingly
competitive and cost-conscious market.
TimeMachine Help Desk is staffed by a dedicated world-wide
team specialising in assisting clients in getting the most
out their TimeMachine. For any questions on the downloading,
operations or services provided by the TimeMachine, please
call the Help Desk 24 hours a day on:
London: +44 171 969 9000
New York: +1 212 571-HELP
Singapore: +65 332 0711