The TimeMachine helpdesk

Downloading TimeMachine

Key features of TimeMachine

Functions and how to use them

Our 24-hour helpdesk staff will gladly help you download and use the TimeMachine. Just call one of the numbers below:

London: +44 171 969 9000
New York: +1 212 571-HELP
Singapore: +65 332 0711

The equipment your computer will need to run TimeMachine

  • a 486 or higher processor (Pentium recommended)
  • Windows 95 or NT 3.51 (or better)
  • at least 8MB RAM (16MB recommended) and 3MB disk space
  • a connection to the World Wide Web.
How to download the TimeMachine

Full and simple instructions are available by clicking on the "Download Icon" or "Download Button". Make sure the files are downloaded to your hard drive and installed from there.

Finding and installing the downloaded file

To run the TimeMachine you will need to find the file called tm.exe. It is a compressed self-executing file. The file contains the software viewed by the user when they open TimeMachine on their PC, as well as several other files needed to run the program. Typically, the file is sent to this location: hard drive:\program files\iwork\tm.exe.

Now follow the instructions on the blue installation screen. The installation process decompresses tm.exe and installs the files in a newly-created folder, typically C:\program files\iwork. One of these files, iwork.exe, is the TimeMachine program itself, the software viewed by users of TimeMachine.

The alternative to downloading

You can choose to install the TimeMachine files from a disk or CD-Rom. Call the TimeMachine helpdesk to order one free. Just follow the instructions on the disk or CD-Rom.

Connecting to the TimeMachine

Double-click the TimeMachine icon on your desktop.

This brings up the server connection details box.

Choose the appropriate server from the pull-down menu: Europe, Asia or USA.
Enter your username and password (always case-sensitive; type in exactly as you receive them).
TimeMachine displays Feed Up in the bottom right-hand corner of the screen.
If you see Connection Failed, please retry. NB: check your Caps Lock is off first.


  • If you downloaded from the internet your username and password will be sent to you automatically by email, usually within five minutes of submitting your form.
  • If you used a disk or CD-Rom, contact your nearest TimeMachine helpdesk for your username and password.
Monitoring your TimeMachine

The status bar displays information about the status of the current session.

In the middle of the status bar you will see information about your connection to the TimeMachine. Possible messages are:

Opening connection -- The system is trying to connect you.
Connection failed -- The systemhas been unable to connect you.
Authenticating user -- The system is checking your usename and password.
Feed Up -- You have a live connection.
Connection lost -- You no longer have a live connection. The system will periodically try to reconnect you.

Remember, too, that the TimeMachine logo spins when data is being downloaded.

Key Features of TimeMachine

TimeMachine offers a number of value-added functions over previous products.

  • Combines analysis, real-time AND historical database information from
  • Allows you to track periods of major market volatility, incorporating news and analysis from the event.
  • Allows users to personalise information flows to suit their personal needs.
  • Allows uses to search for / select information by keyword.
  • Incorporates a free CHAT function allowing users direct on-line access to's analysts.
  • Allows TimeMachine clients faster, more complete, more effective access to the full range of products and services from a single screen.
  • Removes the need for multiple applications on-site, reducing costs and increasing efficiency.

The graph pane

This pane tracks market prices and volatility, and lets you select relevant analysis.

1) Finding up-to-the-minute and historical prices using the graph pane

  • Up to five optional charts can be displayed on the graph pane at the same time.
  • Select by using the pull-down menus to choose currency crosses, money-market bond and stock indices.
  • As shown on the diagram, US dollar/Japanese yen (USDJPY) is the default setting displayed on starting up the TimeMachine.
  • Shift the graph using the arrows or right-click on the pane to drag it.
  • X axis timeframe can be expanded/reduced using the + and - buttons.
  • Y axis prices are set by enabling the Y access. Select this option under the Graph menu on the menu bar.
  • Click on "L" for the latest 48 hours of movements or "A" for all historical data recorded in the database.
  • Display the date restriction by selecting the option under the Graph menu on the menu bar.
  • NB If Time Machine button is selected, stories appear relevant to the instruments chosen on the graph pane. This function is default on start-up.
2) Selecting stories from a specific date using the graph pane.
  • Click on the graph and drag to highlight (in yellow) your choice of dates. In the headline pane, TimeMachine will display all headlines for stories on the dates highlighted in yellow.
  • Alternatively, use the"Go-to" button on the graph pane and type in your chosen date.
  • On starting up TimeMachine, default setting is "Latest", which corresponds to the latest 48 hours.
  • Display the date restriction by selecting the option under the Graph menu on the menu bar.
  • NB Only stories from the product selected (on the button pane) will be displayed. The Time Machine button (selected by default on start-up) will display stories relevant to the instruments chosen on the graph pane.
The button pane

Each button accesses a TimeMachine product or function. The status of each button is indicated by the colour of the button flags (which are highlighted when the button is active).

The Time Machine button is the default selected button. This function selects all (permissioned) stories relevant to the instruments chosen in the graph pane, and displays the headlines of those stories in the headline pane. So on start-up, the headline pane displays "default-setting" stories. For new users, this would be all stories relevant to USDJPY. The graph pane defaults to "Latest" dates on start-up.

NB The Time Machine function only displays those stories for products to which you are permissioned.

Product buttons are subscription-based and allow you to access products and services. These buttons' flag colours vary as follows: subscribed services are green; services on trial are yellow; unsubscribed services are red.

A number of sub-categories are available within each product button. Clicking on a subscribed product button displays product sub-category tabs in the headline pane and relevant story headlines.

All product buttons will be red on set-up. You are entitled to a 14-day free trial of any product, at which point you must subscribe to keep access.

The Morning Briefings button lets you access's daily briefing services on the TimeMachine. These services have traditionally only been available via fax. This product button is grey because each sub-category requires individual subscription.

Help provides on-line support to TimeMachine users. Select the help button from the button pane (or press F1) to display help tabs and headlines in the headline pane. Help also contains a useful glossary of financial-market terms and the terms and conditions related to using the TimeMachine.

Use Personalise to create your own buttons to track the specific information you need.

  • Open the personalise window by selecting the personalise button on button pane.
  • Choose the user buttons tab from the row at the top of the window.
  • Choose and name your new user button. For example, create a "My Markets" button.
  • To set the sub-categories for the button, scroll right along the tabs at the top of the personalise window and select your new button.
  • Choose and select your new tab. For example, "Latam Coffee".
  • Type in the free text area the key words you would like to govern that tab's query.
  • Use the operators and; not; or; ( ) to detail your tab's query. For example, (Brazil or Peru) and (coffee) not (futures).
  • NB: Click OK to implement your changes. Escaping from the window or cancelling will not save your changes.
  • When you select your new user button, the TimeMachine will display the headlines of all stories under a given new tab that contain the specified key words. In the example above, selecting "My Markets" on the button pane and "Latam Coffee" as a tab in the headline pane will display all stories that mention coffee and either Brazil or Peru , but not if there is a mention of futures.
  • Synonyms of key words will also be found. USD will retrieve all mentions of $, US dollar, greenback and so on.
  • NB: The TimeMachine will only search through the products to which you have subscribed.
  • You may create more than one tab.
  • You may create more than one new user button
  • Modify your user buttons as often as you like.
Personalise also allows users to select / deselect tabs on existing product buttons.
  • Click them on and off by selecting the relevant tab for each product button on the personalise window
  • NB: Click OK to implement your changes. Escaping from the window or canceling will not save your changes.
Personalise also allows users to change the ticker configurations for product buttons.
  • Select the tab on the personalise window for the product you want to configure and click "configure ticker".
  • NB: You can also change ticker configurations by selecting a product button and double-clicking on the ticker.
Chat button (blue) is available at all times free of charge.

It enables global interaction between TimeMachine users. It allows them to communicate with an unlimited number of users simultaneously or on a "one-to-one" basis with each other.

  • Type your messages in the chat pane, which appears at the bottom of the story pane when the chat button is selected.
  • The chat pane can be resized by dragging the top of the pane up or down.
  • Click send to post your message.
  • The first line of all posted messages will appear in the headline pane, together with a time-stamp and the sender's username.
  • NB: Messages will only appear for the period highlighted in the graph pane. Default on start-up is "Latest".
  • Click send anonymously to send messages without your username appearing.
  • NB: Anonymous messages can be traced to users by TimeMachine staff. Users cannot edit messages after posting.
  • Request a one-to-one conversation with another user by clicking start conversation when the chat button is selected, or pressing Alt-T at any time.
  • Double-click on a username to request a conversation.
  • Conversations are not visible to other users.
  • Before ending conversations, users may print them or save them to file.
  • Either user may choose to hang up and end the conversation. The other user will be informed.
The media pane

The media pane displays and updates the latest News & Rumours from

  • The day's News & Rumours stories scroll up the media pane on start-up.
  • Any new News & Rumours story will be posted onto the media pane.
  • So, keep an eye on the media pane for the latest news and opinions.
  • NB Historical News & Rumours are accessible on the News & Rumours product. Click on the News & Rumours Button on the button pane and highlight the dates you want on the graph pane to get the full list.
The headline pane

Displays story headlines contained within a product for the period specified on the graph pane or message headlines for online Help and Chat.

  • Click on a product button or the Time Machine button in the button pane to display relevant headlines.
  • NB You will only receive headlines for those stories posted within the time period highlighted on the graph pane. The default setting is "Latest". On start-up, you will see all headlines for stories relating to the rate US dollar/Japanese yen posted since 00:00 GMT of the previous day.
  • Click on the help button to display help information or the chat button to bring up the chat pane (see above for details).
  • All headlines will carry a date- and time-stamp.
  • The list of headlines is scrollable where necessary.
  • Resize the headline pane by dragging the bottom of the pane up or down.
  • Displays the product sub-categories as individually-clickable tabs.
  • Click on a tab to narrow down the story headlines within a product by the relevant sub-category.
  • When a tab is selected the lettering will be bold and the triangle icon will be highlighted.
  • The row of tabs is scrollable where necessary. You can use the mouse or the keyboard.
  • Default tab is All. This lists all story headlines for the product for the time period specified on the graph pane.
  • NB In the Morning Briefings section, tabs represent separate products which must be subscribed for individually. See the button pane section above for button flag details.
The story pane and story windows

Display stories chosen from the headline pane.

  • Click once on a headline to view the full story in the story pane.
  • Resize the story pane by dragging the top of the pane up or down.
  • Double-click on a headline to pop up a story in a story window.
  • You can open more than one story window at a time.
  • Story windows can be moved and resized.
  • Close a story window by clicking on the cross in its top right-hand corner.
The ticker

Displays and updates quotes and price movements for your choice of the world's major financial instruments.

  • The ticker display is governed by the configuration of whichever button is selected on the button pane. Each product button can have its own specifically-configured ticker.
  • If the Time Machine button is selected, the ticker displays quotes and price movements for the instruments selected on the graph pane.
  • If the personalise button is selected, the ticker displays the configuration of whichever button was last selected.
  • Each product button has a default configuration.
  • You can reconfigure the configuration for each product button by selecting that button and double-clicking on the ticker.
  • The ticker display is in three colours: green for increasing prices, red for decreasing and yellow for stable.

The screenshot below shows you a scaled-down version of the TimeMachine display. Read above for a description of the various functions.

Time Machine